Who we are
We are Elemental Holistic Massage LLC and our website address is: https://elementalholistic.com. We provide Professional Massage & classes in various settings. We also provide Research, Development & Sales of various Holistic Body Products.
What personal data we collect and why we collect it
Orders via our Store
We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
- Send you important account/order/service information.
- Respond to your queries, refund requests, or complaints.
- Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
- Set up and administer your account, provide technical and/or customer support, and to verify your identity.
Additionally we may also collect the following information:
- Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
- Product pages visited and content viewed while your session is active.
- Your comments and product reviews if you choose to leave them on our website.
- Account email/password to allow you to access your account, if you have one.
- If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
Contact Form
We collect and store information about you when you submit a contact form on our website. This information may include, but is not limited to, your name, your email address, and any additional details that may be requested from you for the purpose of handling your contact form request.
Handling this information also allows us to:
- Respond to your support requests, questions and comments
- Send you important account/support information
- Set up and administer your account, provide technical and/or customer support, and verify your identity
Additionally we may also collect the following information:
- Your location and traffic data (including IP address) if you create, or reply to a ticket
- Your comments and rating reviews if you choose to leave them on our website
- Your account email and password to allow you to access your account, if you have one
- If you choose to create an account with us, your name, and email address, which will be used to populate the submission form future tickets
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Email and Newsletter Subscription Form
We collect and store information about you when you submit an email or newsletter subscription form on our website. This information may include, but is not limited to, your name, your email address, and any additional details that may be requested from you.
This information allows us to:
- Provide you with information relevant to your interest.
- Send you important special offers and alert you to new products releases and updates.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. Cookies allow websites to store your preferences and track how websites are used.
We may use cookies to:
- Record website usage data
- Identify whether you are signed into our website
- Test content on our website
- Recognise when you return to our website
- Cookies do not provide us with access to your computer.
You can use your web browser’s settings to refuse cookies if you wish.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics – Who we share your data with
Our service partners
We may use the following third-party service providers named below to process and store your data:
- Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.
- Google LLC, which provides our email service. We also use Google Analytics service to measure the performance of this website and their Gmail service.
- Bluehost.com – Endurance International Group, the company that hosts this website.
- PayPal Inc., an online payment system requiring the customer to have a PayPal account. Read their privacy policy.
- Automattic, Inc., whose WordPress software (and associated add-ons) we use to manage the content of this website.
We will not share your personal information with any other third-party unless we have your permission or the law requires us to.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Payment and Contact Form data are also retained indefinitely. This allows us to ensure we are providing you with the correct products and are able to review the history of any support tickets you may have participated in.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have made purchases, created (or replied to) a contact form, or left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Send such requests to elementalholisticmassage@gmail.com clearly stating your name and email address.
Where we send your data
Visitor comments may be checked through an automated spam detection service and data is sent to our service partners as described above.